FAQs
How do I know if therapy is right for me?
Therapy can be helpful for anyone wanting to better understand themselves, work through challenges, break old patterns, or build healthier ways of coping. It can also support you in improving relationships—with others and with yourself. You don’t need to be in crisis to benefit—many people come to therapy to grow, heal, and navigate life with more clarity and support. If you’re wondering whether therapy might be right for you, that curiosity is often a good place to start.
What therapeutic modalities do you use?
We thoughtfully tailor our approach to support the unique needs of each individual and couple we work with. Each clinician brings their own training and therapeutic modalities, which inform and guide the care they provide. Learn more about our therapists here.
How often should I attend therapy sessions?
Frequency of therapy sessions is one of the factors that play a role in therapy’s effectiveness. It is best for clients to commit to weekly sessions for the first 8-12 weeks. Progress will be assessed at each session and we can discuss the possibility of changing the frequency. If you feel that you have achieved your goals or for any other reason, you can choose to pause or end therapy.
Do you offer in-person therapy?
At this time, we only work with clients via telehealth through our secure online client portal, which allows residents of California across the state access to quality care from the comfort of their own home or any location within the state.
Our clients are located all over California, including San Francisco Bay Area, Greater Los Angeles Area, Orange County, and San Diego County, to name a few. Many people prefer telehealth for the convenience and comfort it provides. Telehealth has made therapy more accessible and does not hinder efficacy as the effectiveness of therapy depends on a myriad of factors, such as the rapport between client and therapist, consistency in attending sessions, and client’s active participation. A study has also been conducted comparing the efficacy of telehealth to in-person mental health care and results have shown that telehealth is as effective as in-person care (read article here).
Do you work with clients that live in other states or outside of the U.S.?
Currently, we only work with California residents. If you are looking for a therapist outside of California, we recommend searching through therapist directories, such as Psychology Today and Inclusive Therapists.
Do you accept insurance?
We do not take insurance to provide our clients with more confidentiality and control over the frequency of sessions; however, we do provide superbills upon request.
A superbill is an itemized statement of services provided, which includes a mental health diagnosis code. Many of our clients are able to receive partial reimbursement by submitting superbills to their insurance providers. We recommend contacting your health insurance provider to learn more about your out-of-network benefits, as some PPO plans may cover a portion of the cost. When you reach out, consider asking the following questions:
What deductible must be met before coverage begins?
What percentage of the cost will be covered?
What is the process for submitting a superbill for reimbursement?
What are your fees?
Our session fees are between $150-$275, depending on the level of education and experience of the therapist you work with and the service(s) you are looking for.
Cristina Haro Nunez, M.A., AMFT, Associate Psychotherapist, provides individual, couples, and family therapy at $150 per session.
Alyssa Rivera, M.A., AMFT, Associate Psychotherapist, provides individual and couples therapy at $150 per session.
Michelle Lopez Clark, M.A., LPCC, NCC, Founder and Clinical Director, provides individual therapy at $225, and couples and family therapy at $275 per session.
We offer a limited number of sliding-scale therapy appointments. Please inquire with your preferred therapist about current availability.
What forms of payment do you accept?
Credit/Debit Cards and FSA/HSA Cards
What is the No Surprises Health Service Act: Good Faith Estimate?
A Good Faith Estimate explains the expected cost of your treatment. By law, all health care providers must provide an estimate of charges to clients who do not have insurance or who choose not to use insurance.
You have the right to receive a Good Faith Estimate for the total expected cost of any services you receive.
Your therapist is required to provide this estimate in writing at least one business day before your therapy begins.
You may also request a Good Faith Estimate before scheduling a service. If you are billed more than $400 above the estimate you received, you have the right to dispute the charges.
Be sure to keep a copy or take a photo of your Good Faith Estimate for your records.
What is the No Secrets Policy?
In couples and family therapy, a No Secrets Policy means that the therapist will not hold private information that may significantly impact the relationship or the therapy process from other participants. This approach supports openness, trust, and meaningful progress by creating a shared space where all voices can be heard. The policy and expectations around confidentiality will be reviewed with everyone before therapy begins.
What is the cancellation policy for appointments?
For both therapy appointments and clinical consultation appointments, we have a 48-hour reschedule and cancellation policy. This policy helps ensure that we can offer the appointment time to another client. The full appointment fee will be charged for cancellations and reschedule requests made with less than 48 hours’ notice, including missed appointments (no-shows).
Do you help with legal cases?
No, we do not provide services for legal cases, including divorce or custody disputes. This means we do not perform court-ordered evaluations, provide custody recommendations, prepare documentation for legal purposes, or offer expert testimony. Our services focus solely on supporting your personal growth, healing, and well-being through therapy.
Do you offer emergency services?
While we provide ongoing support, we do not offer crisis or emergency services. If you are in crisis, please call or text 988, the Suicide & Crisis Lifeline. In an emergency, call 911 or go to your nearest emergency room.
How do I get started?
The first step is to book a consultation call. We would love to learn about how you would like therapy to support you and to see if we would be a good fit for your therapy needs.
